Chatki Privacy Policy

1. Introduction

Welcome to Chatki. We are committed to being open and honest about how we handle your information. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, who it might be shared with, and what rights you hold as a user of our platform. By creating an account or continuing to use Chatki, you acknowledge that you have read and understood this policy.

If you have any questions or concerns after reading through this document, please reach out to our support team. We always try to respond within a reasonable timeframe and take every privacy concern seriously.

2. Information We Collect

When you register and use Chatki, we collect different categories of information depending on how you interact with the platform:

• Registration Data: Full name, date of birth, email address, phone number, and the username you choose during sign-up.
• Identity Verification: In some cases, we may request a copy of a government-issued ID (such as a CNIC) to confirm your identity and ensure you meet the minimum age requirement.
• Payment Information: Transaction records, mobile wallet references (JazzCash, Easypaisa, Raast), bank transfer details, and deposit/withdrawal history. We do not store full payment credentials — these are processed securely through our payment partners.
• Device & Technical Data: IP address, browser type, operating system, device model, and session duration. This helps us detect suspicious activity and maintain platform security.
• Gaming Behaviour: Games played, bet amounts, win/loss records, session time, and bonus usage. This data helps us personalise your experience and support responsible gaming measures.
• Communications: Messages you send to our support team via chat or email, including any attachments or screenshots shared.

3. How We Use Your Information

Chatki collects data only for specific, legitimate purposes. We do not gather information we do not need. Here is how your data is actually used:

• To create and manage your player account and ensure only authorised access.
• To process deposits and withdrawals through supported payment methods like JazzCash, Easypaisa, Raast, bank transfers, and mobile wallets.
• To detect and prevent fraud, cheating, money laundering, or any suspicious activity that could harm the platform or other players.
• To send you important account-related notifications such as deposit confirmations, password changes, or bonus activations.
• To personalise your gaming experience — for example, showing you Cricket-themed slots or PSL-related promotions based on your interests.
• To analyse platform performance and improve our games, interface, and overall user experience.
• To send promotional offers and newsletters, only if you have opted in to receive them.
• To comply with our internal responsible gaming policies, including monitoring for signs of problem gambling behaviour.

4. Cookies and Tracking Technologies

Like most websites, Chatki uses cookies and similar technologies to keep the platform working smoothly and to understand how it is being used. There are three main types of cookies we use:

• Essential Cookies: Required for the site to function at all — things like keeping you logged in across page loads or remembering your language preference.
• Analytics Cookies: Help us understand which pages are most visited, how long players stay on them, and where drop-offs happen. This data is aggregated and does not identify you personally.
• Preference Cookies: Remember your settings — such as display theme, game filters, or notification preferences — so you do not have to reconfigure them every visit.

You can control or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect how the platform functions. We do not use cookies to track you across third-party websites.

5. Sharing Your Data

We only share personal data with third parties when it is absolutely necessary for delivering our services. We do not sell your information — ever. The categories of third parties who may receive limited data include:

• Payment Processors: Secure partners who handle transaction processing for JazzCash, Easypaisa, Raast, bank transfers, and card payments. They receive only what is needed to complete a transaction.
• Identity Verification Providers: Services that assist with CNIC verification or age checks during account creation.
• IT Infrastructure Providers: Hosting and cloud services that run the platform's servers. These providers are contractually bound to protect your data.
• Analytics Services: Aggregated, anonymised usage data may be shared with analytics tools to help us improve the platform.

All third-party partners are required to handle data according to strict confidentiality agreements and are not permitted to use your data for their own purposes.

6. Data Retention

We retain your personal data for as long as your account remains active or as needed to provide services. If you close your account, we will delete or anonymise personal information within a reasonable period, except where we are required to retain certain records for fraud prevention, dispute resolution, or internal audit purposes.

Transaction records are typically retained for a longer period in line with standard financial record-keeping practices. Once the retention period has passed, data is securely deleted from our systems.

7. Data Security

Chatki takes data security seriously. We implement a range of technical and operational safeguards including:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases.
• Two-factor authentication options to protect account access.
• Regular security audits and vulnerability assessments by internal and external teams.
• Strict access controls — only authorised personnel can access personal data, and only on a need-to-know basis.

While we use industry-standard practices, no system is 100% immune to breaches. In the unlikely event of a data breach that affects your information, we will notify you as promptly as possible and take immediate steps to contain the situation.

8. Your Rights as a User

As a Chatki player, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: If any of your data is inaccurate or outdated, you can ask us to update it.
• Deletion: You can request that we delete your account and associated personal data, subject to any legal retention requirements.
• Restriction: You can ask us to stop processing your data in certain circumstances, such as while a dispute is being resolved.
• Objection: You can object to processing based on our legitimate interests, such as certain types of profiling.
• Portability: You can request your data in a structured, machine-readable format for your own records.

To exercise any of these rights, contact our support team. We will respond to all requests within 30 days. In complex cases we may require additional time, but we will always inform you of any delays.

9. Children's Privacy

Chatki is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has created an account, we will immediately suspend it and delete all associated data. If you believe a minor may have signed up using your details or a fake identity, please contact our support team right away.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or internal practices. When we make material changes, we will notify active users by email or via an in-platform announcement before the changes take effect. We encourage you to review this page periodically to stay informed. Continued use of Chatki after changes are published constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your data is handled, our team is ready to assist. You can reach us through the in-platform live chat support, or by writing to us at our support email address listed in the Help Centre. We aim to respond to all privacy-related queries within 5 business days.